Privacy Policy

1. Introduction

Limore Club ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website limore.club (the "Website") or use our services.

This Privacy Policy complies with the United Arab Emirates Federal Law No. 45 of 2021 on the Protection of Personal Data (the "UAE PDPL") and other applicable data protection laws. By using our Website or services, you consent to the collection and use of your information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Website or services.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Website or services.

2.1 Information You Provide

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Booking Information: Pickup and drop-off locations, dates, times, number of passengers, special requests
• Payment Information: Payment method details, billing address, transaction history (note: we do not store full credit card numbers)
• Account Information: If you create an account, username, password, and profile information
• Communication Records: Correspondence with us via email, WhatsApp, or other communication channels
• Preferences: Service preferences, vehicle preferences, and other preferences you share with us

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, clicks, scroll depth, search queries
• Location Information: General location data (city, country) based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7)

3. How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your bookings, provide transportation and concierge services, and communicate with you about your bookings
• Customer Support: To respond to your inquiries, provide customer support, and resolve issues
• Payment Processing: To process payments, manage billing, and prevent fraud
• Service Improvement: To analyze usage patterns, improve our services, and develop new features
• Marketing and Communications: To send you promotional materials, newsletters, and updates about our services (with your consent, where required)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our Website, services, and users from fraud, abuse, and security threats
• Analytics: To understand how users interact with our Website and services

We will only use your personal information for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection.

4. Data Sharing

We may share your information with the following parties:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Analytics and marketing service providers
• Customer support platforms
• Email and communication service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Partners

We may share limited information with business partners, such as vehicle suppliers or travel service providers, to fulfill your bookings and provide services.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or abuse

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Website and services at your own risk.

6. Your Rights

Under the UAE PDPL and other applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to your personal information and receive a copy of the data we hold about you
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal and operational requirements
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing
• Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain circumstances
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time

To exercise any of these rights, please contact us at info@limore.club. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You also have the right to lodge a complaint with the relevant data protection authority in the UAE if you believe your rights have been violated.

7. Cookies and Analytics

We use cookies and similar tracking technologies to collect and store information about your use of our Website. Cookies are small text files placed on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our Website.

We use Google Analytics to analyze Website usage. Google Analytics uses cookies to collect information about how visitors use our Website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information and the purpose for which it was collected
• Legal and regulatory requirements
• Business needs and operational requirements
• Your consent and preferences

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

9. International Transfers

Your information may be transferred to and processed in countries other than the United Arab Emirates, including countries that may have different data protection laws than your country of residence.

When we transfer your information internationally, we take appropriate safeguards to ensure your information is protected, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring that recipients are bound by adequate data protection obligations
• Complying with applicable data protection laws and regulations

10. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@limore.club.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending you an email notification (if we have your email address)
• Displaying a prominent notice on our Website

Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.